We offer our clients a free replacement if the item they have received is damaged or broken. After receiving the damaged/broken item, simply take a picture and send it to us, along with the order receipt or proof of purchase, to validate the replacement request. You may send us the information at firstname.lastname@example.org and our team will evaluate your request and send you the details about the replacement order within 24h-72h. The replacement order will be handled by us free of charge.
Please do not send your purchase back before having contacted us first. All return requests must be validated by our sales team before the product is shipped back to us.
We like to work efficiently, as an e-commerce business. As such, certain of our products are placed in production as soon as four (4) hours after receiving an order. This method allows us to deliver our products faster and make sure to eliminate any inconsistencies with our inventory. Therefore, cancelling or editing such orders may be unavailable, due to the time sensitive approach.
Please send us an e-mail at email@example.com with your request and the details to your old and new orders as soon as possible. Our team will get back to you with further instructions shortly after.
Note: An edit/cancel order may not be available for certain products
Our vote of confidence toward our customers is very strong. We give our clients the right to a partial* refund, even after all of our commitments to you have be honoured - where our product quality and shipping have answered all set expectations. After taking into account our shipping times, we offer a reasonable 30 day period (starting from the moment you place your order) to send us a refund request. The product must be in its original package and should have NOT been opened.
You may place a request by contacting us at firstname.lastname@example.org. Make sure to include the order receipt information in the message and the reason for your request. Our team will get back to you in the following 24h-72h and provide you the return address and refund details. You will be required to ship the product back to us and cover any shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*All eligible requests are partially refundable at 50% of the regular price.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We do not provide refunds for Items purchased on sale.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, you should mail it to the indicated address that we have sent you via email, after your request has been approved.
You will be responsible for paying for your own shipping costs for returning an item that has been delivered on time and has no defects or damages.
We don’t guarantee that we will receive your returned item and cannot be responsible for any shipping provider related issues.